If your Melomania Touch charging case does not appear to be charging your earbuds, there are a couple of things you can try:
- Please ensure that the earbuds are sitting correctly in the case and making correct contact with the pins in the charging case. You should hear a small 'click' sound when the earbuds are sat in the case correctly and the pins have made contact with the charging points on the earbuds
- Try using a different USB-C charging cable to see if the charging cable is the problem and has not been providing power to the case
- Try plugging the USB-C charging cable into a different USB socket or a different power source to see if this could be the issue
If you have tried the above steps and your Melomania Touch charging case is still not charging the earbuds and/or you are not getting any lights on the front of the charging case to indicate it has charge then it is likely the case is faulty and will need replacing.