I am unable to pair my phone/tablet with Melomania Touch. What can I do?

Make sure your earphones are in pairing mode:
Hold your finger down on the left or right earbud until you hear "Melomania Pairing", this means you earbud is now able to pair to a new or existing device. Enter your device's Bluetooth settings and locate Melomania Touch L or R. This should now allow you to pair successfully.

Clear the memory of your Melomania Touch on the device you wish to connect to. Then try connecting again.
Bluetooth devices typically remember the last several devices they connected to so they can quickly reconnect to them. In case there is an issue with the device memory, remove your Melomania product in the Bluetooth device list, then reconnect. This list is normally found in the device's Bluetooth settings. This can be done by ‘forgetting’ (on iOS) or ‘unpairing’ (Android) your earbuds.
You can then try reconnecting to the device as if it were a new device.

Determine if the issue occurs with another Bluetooth® device.
Try pairing a different device to determine if the issue is related to the first device or its settings.

Turn off or disable Bluetooth® on nearby devices that previously connected to your product.
Your product remembers the last several connected devices so it can quickly reconnect. If there are previously connected Bluetooth devices nearby, turn off those devices (or turn off Bluetooth in their settings menu), then check if the issue is resolved.

If you wish to factory reset your Melomania Touch:
1. Place both earphones in the case.
2. Press and hold both on both earphones for 10 seconds until the earbud status lights briefly turn blue.
3. At this point, you can release the surface of the earphones.
4. The earphones should start to flash rapidly, which means it is in the process of factory resetting.
5. Once the earphones have stopped flashing, the reset procedure is complete and the earbuds will no longer remember any of the devices that have previously paired with them.
6. You will then need to follow the initial setup procedure from the beginning.