I’m getting no bass or low volume: What can I do?

I'm getting Low Bass
Low bass if most often caused by the earbuds not fitting correctly or a bad seal around the ear. Try the different ear tips provided to make sure you're getting the most comfortable seal with your Melomania Touch earphones.
Check to make sure no EQ settings have been turned down. This includes EQ settings on the Melomania App, the app that is playing Audio, and the EQ settings on the phone itself.

I'm getting Low Volume
If you are experiencing abnormally low volume, make sure your device volume is turned up, as well as your Melomania Touch's volume. To increase the volume on your earbuds, hold down on the right earbud button until you reach the desired volume.

It is more common for Android users to have issues with Low Volume, as the OS recognises the Phone's volume and earphone volume as different things.

Reset any EQ settings that may be configured on the device as well. As this may alter the sound of your Melomania Touch's.

If you wish to factory reset your Melomania Touch:
1. Place both earphones in the case.
2. Press and hold both on both earphones for 10 seconds until the earbud status lights briefly turn blue.
3. At this point, you can release the surface of the earphones.
4. The earphones should start to flash rapidly, which means it is in the process of factory resetting.
5. Once the earphones have stopped flashing, the reset procedure is complete and the earbuds will no longer remember any of the devices that have previously paired with them.
6. You will then need to follow the initial setup procedure from the beginning