I am unable to pair my phone/tablet with my Melomania 1. What can I do?

If you are having difficulties pairing your device with the earphones, please follow the steps below to reconnect.

Make sure your Bluetooth is turned on and your device is discoverable.
Place the earphones in the charging case, close it for a moment before taking them out again, if it has paired previously, it should reconnect automatically.
Your earphones may connect to another previously used device. If that is the case, please switch Bluetooth off on that device and restart the pairing process.

If this does not help fix your issue, we recommend factory resetting your earphones:
1. Place both headphones in the case.
2. Press and hold both buttons until the earphone status lights briefly turn blue.
3. At this point, you can release the buttons as the reset procedure is complete
4. The earphones will no longer remember any of the devices that have previously paired with them.
5. You will then need to follow the initial setup procedure from scratch including the manual Bluetooth pairing process, achieved by holding down the earphone buttons for 3 secs to enter pairing mode.