Only one of my Melomania 1 earphones is working / One earphone has stopped working

If you have removed both earphones from the case and they both illuminate, however, one is not producing any audio, please place both earphones back in the case and shut the lid.
Then reopen the case and remove them again. This should force them to reconnect with your device.

If one of the earphones is not working or not charging inside the case (no light on the earphone). It is possible that the earphone is not able to charge properly. Please check that the charging case is clean, and the earphone is properly seated inside the case. There should be no obstruction in the case that could affect the contact between the earphones and the charging terminals.

If there is obstruction inside, please use a cleaning pad or alcohol to clean it.

If none of these solutions help you fix your issue, we recommend factory resetting your earphones:
1. Place both headphones in the case.
2. Press and hold both buttons until the earphone status lights briefly turn blue.
3. At this point, you can release the buttons as the reset procedure is complete
4. The earphones will no longer remember any of the devices that have previously paired with them.
5. You will then need to follow the initial setup procedure from scratch including the manual Bluetooth pairing process, achieved by holding down the earphone buttons for 3 secs to enter pairing mode.