Please ensure your charging case is charged itself. The five LEDs on the front of the case indicate the remaining battery life. If no lights show on your case, this indicates that it required charging.
Make sure that the LED indicators on the earphones are flashing white whilst in the case. The earphone status light will pulse white when charging and will switch off when fully charged.
If the LEDs are not flashing, you may need to reposition them within the charging case to obtain a connection with the charging pins.
If one of the earphones is not working or not charging inside the case (no light on the earphone). It is possible that the earphone is not able to charge properly. Please check that the charging case is clean, and the earphone is properly seated inside the case. Check that the earbud tip is fitted correctly.
There should be no obstruction in the charging case stopping the earbud from being properly seated. Be sure to remove any obstruction or debris from the charging case and on and around the charging contacts. If there is sweat, liquid or obstruction on the charging contacts within the case, corrosion may occur. In this situation, please clean the charging terminal or earphones with a suitable cloth or alcohol cleaning pad before charging. Cotton buds can also be used to get into the charging case to clean gently around the charging pins and remove any obstructions.
If you have purchased the Eco (brown box packaged) version of the Melomania 1 then the charging case will come packaged with a clear plastic film inside. This clear plastic tab will need to be removed from the charging case to allow for the buds to make contact with the pins when they are in the case to begin charging.