All successful Cambridge Audio orders will be followed shortly by a confirmation email. If you do not receive an order confirmation email from us after placing your order then this means that your order has not gone through.
If you received a ‘billing address not accepted' notification when attempting to complete your purchase then this would be because the details that you entered for your billing address and the details that your payment provider have on file do not match up, and therefor the transaction was refused by our system and did not go though. We would recommend speaking to your payment provider on this if you are unsure about the correct details that you should be entering.
If, despite not receiving a confirmation email, you can see that money has been taken from your card then what has likely happened is that your bank or payment provider has taken a 'pre-payment' from your card.
This pre-payment is held with your card or payment provider as a pre-payment pending the transaction's completion (which is confirmed with an order confirmation email from ourselves), but the money is not actually transferred over to us at this stage.
This pre-payment is normally returned back onto your balance by your card provider in 48 hours if the order has not gone through and this is perfectly normal. If after 48 hours you have not had the full balance returned from your unsuccessful order, or if you are still unsure, then we would recommend contacting your bank or card provider direct who will be ale to advise you further on this.